Mortgage Sales Manager

Houston, TX
Full Time
Experienced
We’re hiring a Mortgage Sales Manager to lead a dynamic team of Loan Officers, drive production, and shape the future of our mortgage lending success. If you're a high-achieving, NMLS-certified leader with a passion for mentoring and growth, let’s talk.

Position Summary:
The Mortgage Sales Manager will lead, develop, and grow our team of Loan Officers (LOs). This role requires a hands-on leader who can drive sales performance, ensure regulatory compliance, and develop individual business plans for team members.

Essential Functions:
Team Leadership & Performance Management
  • Recruit, hire, manage, lead, and motivate LOs and Loan Officer Assistants
  • Ensuring quality performance through coaching, mentoring, and cost parameters
  • Management of LO and Loan Officer Assistance timecards, reviews, and PIPs
  • Foster a culture of accountability, integrity, and high achievement.
  • Lead regular sales meetings, training sessions, striving to achieve company goals, including production and budget.
Business Development & Relationship Management
  • Build and expand relationships with Realtors and Builders.
  • Developing and maintaining relationships
Compliance & System Oversight
  • Ensuring the use of the LOS in line with federal, state, and company regulations.
  • Partner with operations, underwriting, and processing teams to streamline and improve workflows.
Product & Process Optimization
  • Driving process improvements.
Qualifications:
  • Minimum 5 years of experience in mortgage sales with a proven track record of personal production
  • At least 2 years in a sales or management role
  • Active NMLS license (or the ability to obtain within 30 days of employment

Knowledge, Skills & Abilities
  • Bilingual Spanish desired
  • Know about utilizing a LOS system (Encompass experience a plus)
  • Ability to think strategically and translate strategy into action
  • Excellent people skills: ability to work well with a diverse range of individuals and organizations, including media, partner organizations, funders, public agencies, and neighborhood residents.
  • Team orientation, with proven ability to work collaboratively with staff and external parties.
  • Excellent writing and communication skills, including the ability to translate complex subjects into engaging donor communications material
  • Strong organizational and project management skills
  • Professional verbal and written communication skills
  • Utilize a solution-oriented framework for problem solving, working collaboratively with stakeholders to find a positive outcome while upholding our organizational values with a focus on advancing our mission.
  • Working knowledge of the Microsoft Suite
  • Proficiency with CRM and email marketing software, Adobe Creative Suite or similar, WordPress; Preferred: HubSpot
  • Strong attention to detail, organizational, time-management, and problem-solving skills
  • Ability to manage conflicting priorities and to adjust priorities daily
  • Excellent customer service skills, ability to de-escalate difficult situations
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